This is a COVID-19 update for all our customers.

 

We are currently still running our online shop; so all parts ordered will be dispatched. At this current time stock may vary due to the shortage of imports from our factories. Also please be aware that if you want the best chance of your order being dispatched same day, please order before 2PM as our couriers are currently collecting earlier. 

 

Regarding repairs, if you would like to go to our repair site www.applemania.co.uk . Repairs will need to be booked in and paid for via our online service. 

 

If your device is being sent to us via courier, Pease be aware that there will be a return fee.

- Please send us your device and include relevant information. Your name, return address, email, contact number and also the issue you are having with your device.

 

If you are bringing the device to our store:

- Please visit our website www.applemania.co.uk

- Please make sure that payment cleared. 

- There will be services boxes located at the front of our store.

- Please call our number 01908269999 to let us know you have arrived.

- Please wait in your car or at least 2m away from the building.

- A member of staff will collect the box. Once the device is ready for collection, we will be in contact.

If you are unsure about the issue you are having with your device, please book it in for diagnostics. Once we know the issue we will be in contact and we can adjust payment accordingly.

 

If you are collecting a wish parcel:

- Please have your QR code ready to scan.

- Call the number 01908269999

- A member of staff will come scan your code and retrieve your parcel. 

- Please wait in your car or at least 2m away from the building.

- A member of staff will leave the parcel at the front door.

 

If you are collecting a UPS parcel:

- Please have ready your photo ID ( e.g. your driving license) ready.

- Call the number 01908269999

- A member of staff will come and retrieve your parcel.

- Please wait in your car or at least 2m away from the building

- A member of staff will leave the parcel at the front door.

 

 

Thank you for your understanding at this time and maintaining social distancing 

 

Stay safe.